Terms & Conditions
Contract
This document outlines the terms and conditions when you purchase products from our website, http://www.deStudioHome.com. These terms create a binding agreement between you and DeStudioHome LLC, a limited liability company based in Dubai, United Arab Emirates (referred to as “we,” “us,” or “our” throughout this document). They explain what to expect when you buy from us and ensure a smooth shopping experience for everyone.
It’s important to note that these terms and conditions specifically manage purchases made directly through DeStudioHome. They don’t apply to conditions where other companies or retailers sell our products.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these terms and conditions.
If you have any questions, please don’t hesitate to contact us at our mailing address:
DeStudioHome LLC PO Box 414858 Meydan Hotel, And al Sheba Dubai, United Arab Emirates
This document explains the rules of the road for using our website and purchasing our awesome products. By browsing our website or placing an order, you agree to these terms.
Here’s a breakdown:
* Browsing: Feel free to explore our website and check out all the cool stuff we offer.
* Ordering: When you find something, you love and want to buy it, our online checkout process will guide you through placing an order. Think of it as your official offer to purchase the product(s) you’ve chosen.
Note: These terms only apply to things you buy directly from DeStudioHome. If you buy our products from a different seller, their terms might be different.
Placing Your Order and Confirmation
Placing an order on our website is easy! Once you’ve selected your items and checked out, you’ll receive an email confirmation with all the details (order reference number and product information).
Here’s the thing: this email lets us know you want the items, but it doesn’t guarantee we have them in stock or can fulfill the order. We’ll send a separate email confirming shipment (“Dispatch Confirmation”) once everything is ready to go!
There are a few reasons why we might not be able to accept your order:
* The item might be out of stock.
* There might be an issue with your payment authorization.
*We might discover a pricing or product description error (don’t worry, we’ll fix that!).
* You might not meet any of the of the eligibility requirements we have outlined.
The official contract between us is formed when you receive either the dispatch confirmation email or when the product is delivered, whichever comes first.
Have any questions? We’re here to help!
Feel free to reach out to us at info@deStudioHome.com
Currently Delivering Within the UAE
Currently, DeStudioHome is focused on delivering amazing products to our customers in the United Arab Emirates. This means we can’t accept orders for addresses outside the UAE or assure swift delivery times to remote areas within the country. This allows us to ensure the smoothest possible delivery experience for our valued clients.
Who can shop with us?
To place an order on our website, you’ll need to:
* Be a legal resident of the United Arab Emirates.
* Be of legal age to enter into contracts according to UAE law.
* Be purchasing products for personal use within the UAE.
Requirements of Use
You agree to follow our terms and conditions when you use our website. This applies every time you use the website, whether for yourself or on behalf of others. If you don’t agree with these terms, you cannot use the website.
We may change our terms and conditions at any time, without notice. We’ll post the new terms on our website, and it’s your responsibility to review them regularly. If you keep using our website after we make changes, you’ll automatically agree to follow the revised terms.
If you buy something from our website, you agree to follow the Terms and Conditions posted on the website when you place the order. We’ll consider your order placed when you complete our online checkout process.
Customer Accounts
You may use your DeStudioHome account log-in information to access certain sections of the website; if you don’t currently have an account, you may need to create one by registering for a new DeStudioHome account for yourself (a “DeStudioHome Account”). As an alternative, you can access the website as a visitor.
The DeStudioHome Account Service Terms & Conditions can be accessed at:
The most important part of these terms and conditions is the DeStudioHome Account customer service Terms & Conditions. These terms and conditions will take priority over the DeStudioHome Account Service terms and conditions in the event of any discrepancy or conflict. It would be best to keep your account password secure because you are only accountable for any action in your user account.
You are committed to alerting DeStudioHome right away to any security lapse or unauthorized use of your account as a user. Any losses that result from illegal access to or use of your account will not be our responsibility.
Charge and payment
Even in the case of obvious error, the pricing of the Products will be as always published on Our Website. The current rate of VAT is included in the product prices. Delivery costs are provided individually on Our Website and are not included in the price quoted for Products on our site.
Product costs and shipping expenses are open to change at any time, but they won’t impact orders for which you have already received a dispatch confirmation from us.
With our best efforts, it is always possible that some of the products displayed on our website are not accurately priced, given the volume of products that we have on offer. In case a product’s true price is less than what we have stated, we will typically verify prices as part of our dispatch processes and charge you the lesser amount. In most cases, we will reject your purchase and let you know that it is being rejected if the correct price of a product is more than the price listed on our website. Alternatively, we may contact you for instructions before sending out the product.
We are not required to give you the Products at the incorrect (lower) price if the pricing error is clear, unchangeable, and could have been reasonably recognized by you as such.
You can only pay with a credit or debit card for all products. Visa and Mastercard credit cards as well as debit cards are accepted forms of payment. You won’t be charged your credit or debit card until soon after you place your order.
You are required to keep a copy of the policies, rules, and transaction records that We offer.
Distribution Policy
Only authorized shipping addresses inside the United Arab Emirates will receive product deliveries from DeStudioHome. Al Sila, Al Ghuwaifat, Al Batha, Das Island, and Delma Island are not included. For your order to be delivered, an authentic photo identification is required. Our postal partner will deliver every order.
When you place your order, DeStudioHome will deliver the products you buy to the United Arab Emirates delivery address you select. Once the items are delivered to the shipping address you indicated in your order and payment for the relevant Product is received, the title to any Products you have ordered will pass to you. Once the Products are sent to the delivery address you chose in your order, you assume all risk of loss, theft, or damage to them, unless otherwise stated in these Terms and Conditions.
Please email DeStudioHome at info@deStudioHome.com if your order fails to arrive by the scheduled delivery date indicated in the shipment verification email.
If you choose not to accept the delivery of any products you ordered, you will still be responsible for any theft, loss, or damage that may occur, unless you decline due to obvious carrier damages or for any of the reasons specified in the Returns Policy section below.
Without limiting Our other rights or remedies, We will have the right to full the payment for the products shipped to your delivery address, including any applicable fees for installation and shipping costs; DeStudioHome may use any suitable method to effect delivery; and You shall be responsible for any additional expenses paid for as the result of such a decline or failure to accept delivery.
Returns Policy
You have fourteen (14) days from the date of delivery to return any product, in addition to any rights you may have under applicable law, provided that the product is undamaged and sealed, along with any original packaging, accessories, free items, and other elements or parts that came with it when it was delivered.
If a product is returned, the serial number of the original purchase remains the same.
Refund claims submitted beyond the fourteen (14) day window will not be honored, subject to applicable law. This provision is applicable without any other condition or term in these terms and conditions.
Products can be returned by emailing info@destudiohome.com. You must provide your original receipt and an authorized photo ID to return your product.
To claim a return
When you return the product, you need to submit an email to info@deStudioHome.com with pictures that prove it is still intact. If such proof is not provided, you acknowledge that the product will be returned to you and the refund will not be handled if it is not in a proper state when it gets to DeStudioHome.
Refunds for credit or debit card purchases will be issued to the original payment method within ten (10) business days. The time it takes for it to appear in your account may vary according to your bank.
We will not issue cash refunds.
If you receive a damaged or defective product upon delivery, you can request a return
Your product is going to have a diagnostic test upon return to DeStudioHome to determine whether it is faulty.
In cases where the product is found to be intact upon inspection (matching the details you provided in your return request), the product will be returned to you. Unfortunately, a refund won’t be issued in this scenario.
within fourteen (14) days if an issue is found. Should the product prove to be faulty, a replacement will be offered.
As soon as you receive your product, please make sure to carefully inspect it. Within seven (7) days after delivery, please contact DeStudioHome at info@deStudioHomegroup.com if you suspect a portion of the items is missing or if there was a short or over-shipment. If the product’s outer carton displays any indications of damage (such as rips, tears, stains, etc.), tampering (such as opening the product, breaking seals, retaping, etc.), or misuse, kindly note this on the waybill and decline delivery. DeStudioHome disclaims all liability for any damage, tampering, or misuse that goes unnoticed after the product’s delivery has been granted.
Please email info@deStudioHome.com within seven (7) days after delivery if your product looks to be broken, malfunctioning, or “dead on arrival.” DeStudioHome will help you run a diagnostics check.
If you discover any suspected freight damage after accepting the product delivery, you can only get your claim granted if you report the damage within three (3) days of delivery and the package remains in its original “ship to” position. Kindly ensure that the product comes with its original delivery box, packing materials, and all parts.
If the inspection is not carried out or your product is not collected within five (5) business days after you first contact DeStudioHome, kindly send an email to info@deStudioHome.com to notify them.
According to applicable local law, you will receive a complete refund of the price you paid for the product, including any taxes paid, if you abide by the provisions of this return policy.
Clause of Free Gift
Once a customer opens or uses a gift item, it becomes ineligible for return.
Items That Are Not Exchangeable
Items related to beauty products, perfume, make-up, haircare, books, hats, socks, underwear, jewelry, and smoking accessories are not returnable.
Conditions Valid to Returns
Hassle-Free Returns (within 14 days)!
We want you to be completely satisfied with your DeStudioHome purchase! If something isn’t quite right, no worries! You have 14 days from receiving your order to return any eligible items for a full refund. Here’s how to make it a smooth process:
Return it Fast: Get your return request within 14 days of receiving your order.
Keep it Pristine: For clothes and shoes, make sure they’re unworn, undamaged, and have all tags and labels attached (think “just like new”). For hygiene reasons, some items like swimwear and earrings cannot be returned unless damaged during shipping.
Pack it Securely: Use the original packaging, if possible, to keep everything protected during its return journey.
Receipt Ready: Don’t forget to include your original order confirmation for easy processing.
A Few Things to Keep in Mind
* This return policy applies to items purchased directly from our website. Gift items can only be returned by the original purchaser.
* We reserve the right to limit returns for customers with a history of excessive returns.
* This policy doesn’t affect your rights under UAE law for returning faulty products.
Price Match Guarantee
If you use our price match guarantee on an item, there might be some additional return conditions. We’ll provide those details when applicable.
We’re here to help! If you have any questions about returns, feel free to reach out to our friendly customer service team.
Exchanges
Changing Your Mind? No Problem!
While we don’t currently offer exchanges, you can easily return unwanted items and place a new order for the ones you want. Just follow our simple return process for a smooth swap!
Cancellation
We understand plans can change! If you need to cancel or modify your order before it’s marked “Processed” on our system, just let us know. We’ll be happy to either cancel your order for a full refund or make changes based on stock availability and any price adjustments. Once your order is processed, shipment is underway! In that case, you can utilize our return process for easy exchanges.
Manufacturer Responsibility
Just as a heads up, the manufacturer takes full responsibility for the products themselves. Our role is to get them to you safely. If there’s an issue, you can refer to the return section for guidance, or reach out for help.
Title to Goods
Here’s the deal on ownership: the items you order become yours once the latter of these two things happens: either you pay for them in full, or you receive them. The risk of any damage during shipping falls to you after delivery to the address you provided.
More Details, More Confidence
For some DeStudioHome products, there might be additional terms and conditions you can find [link here]. You’ll also receive the manufacturer’s limited warranty with your product when it arrives. This gives you extra peace of mind!
Product Warranties
DeStudioHome products come with a manufacturer’s warranty for your peace of mind. The details are included in the product documentation, so you know exactly what’s covered. Sometimes registration might be required to activate the warranty or any extended coverage.
Representations and Warranties
By using our website, you’re agreeing to a few things:
* The information you provide is accurate and complete (think name, address, etc.).
* You’re responsible for any fees or taxes related to your purchases.
* You’re okay with us collecting and using your personal information according to our Privacy Policy (which you can check out anytime!).
Offer, Acceptance, and Order Placement
All the amazing products you see on our website are invitations for you to say “Yes, please!” Once you submit your order through our secure checkout, that’s when you officially make an offer to purchase those items from DeStudioHome.
Ownership of Website
Everything you see on our website – the design, the content, the cool product images – that’s all our creative property! Think of it as our unique online space. While you’re welcome to browse and enjoy it all, you can’t copy, share, or use any of it without our permission (especially our logos and trademarks!).
Trademarks
Those cool names, logos, and designs you see on our website. Those belong to us (or our partners) and are legally protected. We kindly ask that you don’t try to use them yourself.
Errors, Product Availability, Pricing Information, and Orders
We work hard to make sure all the information on our website, like product descriptions and prices, is up-to-date and accurate. However, sometimes mistakes can happen (like typos or pricing errors). We appreciate your understanding if that happens rarely. We also reserve the right to fix any mistakes, even after you’ve placed an order.
Changes to Website Content, Offers or Orders
Just like our products and styles can evolve, our website can too! We might update the content, offers, or even what’s available. We reserve the right to make these changes at any time.
Using Our Website
Our website is here for you to explore and enjoy! Think of it as a virtual shop window. While we strive to keep it available 24/7, there might be occasional times when it’s down for maintenance or other reasons. We appreciate your patience if that happens.
DeStudioHome’s Right to Make Changes
We reserve the right to keep things running smoothly on our website. This means we can:
* Fix any mistakes in product information or pricing (even after you order).
* Change what products we offer, their prices, or any promotions at any time.
* Limit how many items we offer.
* Cancel or change your order for various reasons (like product unavailability, payment issues, or eligibility concerns).
Understanding Promotions
Those special offers you see on our website. They might have a time limit or extra conditions, so be sure to check the details!
Keeping it Accurate
The information you provide us with must be accurate and up to date. This includes things like your name, address, payment details, and anything else related to your order. If you give us the wrong information, you might be responsible for any problems it causes.
Private Information
We take your privacy seriously. The personal information you provide during checkout is used and protected according to our Privacy Policy which you can find here: https://www.deStudioHome.com/pages/privacy-policy. By using our website, you agree to these terms and the way we handle your information.
Using Your Information
The information you give us (name, address, etc.) is used to process your order, deliver your products, and provide customer service. We might also use it to let you know about other cool stuff we offer or to comply with legal requirements. We share this information with trusted partners who help us fulfill these purposes. These partners are also required to protect your privacy. By placing an order, you’re giving your consent to all of this. Your information might also be stored outside the UAE, but we make sure it’s always protected.
Liability
While we strive to make DeStudioHome a fun and useful website, it’s important to understand a few things:
You’re using the website at your own risk. We can’t guarantee everything will be perfect or error-free, but we’ll do our best to keep things running smoothly.
There’s always a chance of unexpected interruptions or glitches. Think of it like occasional bumps on a road trip!
We can’t be held responsible for any damage that might occur while you’re using the website. This includes things like lost information, technical issues, or even viruses (yuck!).
Important Note: Laws vary by location. These limitations of liability might not apply to you depending on where you are.
We take security seriously and work hard to protect your information. However, these terms outline some limitations of our liability in certain situations.
Termination
We reserve the right to make changes to our website at any time, including shutting it down completely or suspending your access. This termination wouldn’t affect any other agreements you might have with DeStudioHome.
Common Provisions
These Terms & Conditions are like the main road map for using our website. They might work alongside other agreements you have with DeStudioHome, depending on what you purchase.
If any part of these terms is found to be invalid, the rest of them will still apply. We might not always exercise all our rights under these terms, but that doesn’t mean we give them up.
Where the Rules Applicable
These terms are based on the laws of Dubai, United Arab Emirates, and any disagreements will be settled in the courts of Dubai. You can’t assign these terms to someone else, and they represent the entire agreement between us about your use of the website.
